Selected Publications

• Finding the Process Edge: ITIL at Celanese," Journal of Information Technology Teaching Cases, forthcoming.
• "Designing Interviews to Generate Rich Data for Information Systems Research," with Michel Avital, Information & Organizations, forthcoming.
• Stuck in the Conflicted Middle:  A Role-Theoretic Perspective on B2B E?marketplaces," with H. Koch, MIS Quarterly, Vol. 35, No. 1, pp. 123-146, 2011.
• "Embodiment and Presence in Virtual Worlds: A Review," Journal of Information Technology, vol 25, no 4, pp. 434-449, 2010.
• "Virtual Worlds: A Performative Perspective on Globally-Distributed, Immersive Work," with W.J.  Orlikowski, Information Systems Research, vol 21, no 4, pp. 810-821, 2010.
• "The Avatar-Self Relationship: Enacting Presence in Second Life," with Matthew M. Leahy, ICIS 2009. (best-paper nominee)
• "Synthetic Worlds in Work and Learning," with J. Rennecker, R. Hiltz, B. Nardi, and S. Stucky, Communications of the AIS, Vol. 22, Article 19, pp. 351-370, March 2008.
• "W(h)ither Knowledge Management," in Handbook of New Approaches in Management and Organization, Hansen, H. and Barry, D. (Eds.), Sage, 2008, pp. 526-527.
• "The Evolution of Knowledge Management Technologies: From Explicit Sharing to Implicit Profiling," in Knowledge Management in AMIS series of ME Sharp, 20008.
• "Reframing Online Games: Synthetic Worlds as Media for Organizational Communication," with J. Rennecker, in International Federation for Information Processing, Vol. 236, Virtuality and Virtualization, K. Crowston, S. Sieber & E. Wynne (Eds), Springer: Boston, 2007, pp. 335-351.
• "Internet-Based Customer Collaboration: Dyadic and Community Modes of Co-Production," with Anita Bhappu, in Emerging E-Collaboration Concepts and Applications, Ned Kock (Ed), Idea Group, 2007, pp.166-191.
• "The Career of Knowledge Management," Journal of Asian Business (Special Issue on Knowledge Management), 23(1), pp.213-234, 2007.
• "Technology-Mediated Learning Systems for Project Work: A Design Theory," with C. Hardless and R. Lindgren, Scandinavian Journal of Information Systems, Vol. 17, no 2, 2007, pp. 3-36.
• "Internet-Enabled Co-Production: Partnering or Competing with Customers?" with E. Prandelli, P. Salonen and M. van Alstyne, Communications of the AIS, Vol. 19, April 2007.
• "Contextualizing Usage Research for Interactive Technology: The Case of Car E-Tailing," with Traci Carte, Data Base, Vol. 38, no 1, 2007, pp. 29-59.
• "Investigating the ‘Knowledge' in Knowledge Management: A Social Representation Perspective," with Emma Vaast, Suzanne Pawlowski, Elizabeth Davidson and Richard Boland, Communications of the AIS, February 2006.
• "The Role of Relational and Operational Performance in B2B Customers' Adoption of Self-Service Technology," with Anita Bhappu, Journal of Service Research, Vol. 8, no 4, 2006, pp. 372-385.
• "Incorporating Self-Serve Technology into Co-Production Design," with Anita Bhappu, International Journal of E-Collaboration, Vol. 1, no 4, 2005, pp. 1-23.
• "Design Principles for Competence Management Systems: A Synthesis of an Action Research Study," with Rikard Lindgren and Ola Henfridsson, MIS Quarterly, Vol. 28, no 3, 2004, pp. 435-472.
• "A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-based Self-Serve Technologies," with Wanda Orlikowski, Information Systems Research, Vol. 15, no. 1, 2004, pp. 87-106.
• "Knowing what you don't know? Discourses and Contradictions in Knowledge Management Research" with Charles Stabell, Journal of Management Studies, Vol. 41, no. 4, 2004, pp 549-573.
• "Complementing Self-Serve Technology with Service Relationships: The Customer Perspective," Electronic Service Journal, Vol. 3, no 1, 2003, pp. 7-31.
• "Studying Knowledge Management in IS Research: Discourses and Theoretical Assumptions," with Dorothy Leidner, MIS Quarterly, Vol. 26, no 3, 2002, pp 213-242.
• "Metaphors of Virtuality: Shaping a Contradictory Reality?" with Wanda Orlikowski, Information and Organization, Vol. 11, no 1, 2001, pp. 45-77.
• "Knowledge Management Technology and the Reproduction of Knowledge Work Practices," with Richard Boland, Jr., Journal of Strategic Information Systems, Vol. 9, no2/3, 2000, pp. 193-212.
• "Place, Space and Knowledge Work: A Study of Outsourced Computer Systems Administrators," with Richard Boland, Jr., Accounting, Management and Information Technologies, Vol. 10, no 3, 2000, pp.187-219.
• "A Confessional Account of an Ethnography about Knowledge Work", MIS Quarterly, Vol. 24, no 1, 2000, pp.1-39.
• "Information Overload in a Groupware Environment: Now You See it, Now You Don't" with Betty Vandenbosch, Journal of Organizational Computing and Electronic Commerce, Vol. 8, no 2, 1998, pp 127-148.