Certificate in Management - Topics Covered
What Makes a Good Manager?
Course introduction, learning objectives, introduction of leadership and management frameworks. Assessment feedback.
Challenges & Changes for Managers on the Move
The managerial landscape, including globalization, changing demographics, expanding vision for the "purpose" of business and the responsibilities of leaders at all levels.
Leading High Performance Teams
Introduce a model of team effectiveness and a exploration of team leadership, team roles and the context for leading a variety of teams in today's business environment.
Motivating Others
Develop a clear understanding of an integrated approach to motivating and engaging employees. Discussion of approaches for generating commitment; the linkage between individual and organizational values.
Effective Communication Skills
Recognize the extent to which a manager's communication skills are critical to the success of the organization. Learn and practice specific behaviors to enhance effective and productive communication.
Selecting the Best People
Introduce key issues in selecting top talent including job design, job requirements, selection tools/processes, legal issues, and challenges for managers in selection decisions.
Leadership Agility
Gain a better understanding of how to articulate and apply your values and leadership purpose. Assess your leadership style, and explore how leadership agility can lead to higher levels of motivation & performance.
Difficult Conversations/ Managing Conflict
Tools to address interpersonal conflict, evaluating trade-offs of short-term and long-term results, values-based approaches, disagreements with your boss or upper management.
Organizing Work
Understand the basic concepts of project management and cost benefits of a structured approach to get things done.
Managing Performance
Learn how to set expectations and create an environment that leads to greater productivity, employee satisfaction and results. Consider and discuss multiple performance management strategies and their relationship to fourth-dimensional leadership.
Critical Thinking and Decision Making
Strategies for improving decision making; ethical decision making and challenges for managers in difficult situations.
Integration of Learning
Review and reflect on course learning objectives, supervisory skills review and action planning for continued personal development.