The Business Leadership Center

Disney Institute Program

Creating and Sustaining a Service Culture
December 9-13, 2012
Orlando, Florida


Watch this video to learn more about the Disney Institute.



Course Description:
 

What is the Disney Approach? How can it be applied to virtually any business or industry? You will have the unique educational opportunity to take part in one of the most interactive, fun, and useful benchmarking experiences in the world today. Not only will you be able to see what Disney does, but you will also gain valuable insight into how it thinks about its business from both a strategic and tactical perspective. Whether you’re an experienced business professional or just entering the workforce, this opportunity will provide long-term value to you as an individual and to your organization.

 



“It is undeniable that delivering high quality customer service to customers in any business will prove to be beneficial and Disney reveals their magic methods to you.”
Carol Stanfill / FTMBA 2009
Company of Employment: Johnson & Johnson – DePuy