Customer Innovation

  • Brand Concepts
  • Brand Strategies
  • Building a Successful Sales Organization
  • Marketing Skills in the Relationship Era
  • Principles for Delivering Customer Loyalty
  • Retail Strategy: Find the Best Customer for Your Business
  • Sales Skills for Business Leaders
  • The Disney Approach
  • Underdog Advertising

(Video) - Steve Zipkoff: Principals for Delivering Customer Loyalty

Full Profile



“The BLC seminars allow us to gain access to aspects of business that we don't see in class and are outside our concentration. Also, the seminars give us an opportunity to learn from professionals who are currently working in the field.”

Taylor Bunn / MA/MBA 2011