NORMAN E. BRINKER INSTITUTE FOR HOSPITALITY AND RESTAURANT MANAGEMENT

Potential Competency Development Areas

Strategic Vision

• The Competitive Marketplace in the Hospitality Industry 
• Understanding the Retail Business Model
• Developing Competitive Advantage

Financial Acumen

• Understanding Financial Reports
• Controlling Your Business to Optimize Performance
• Accounting: Managerial Procedures

People Retention and Development

• Building Teams and Employee Loyalty
• Side-by-Side Leadership
• Identifying and Developing Talent
• Personal Productivity and Business Contribution
• Innovation and Initiating Change
• Dealing With Difficult Situations
• Problem Solving and Analytical Skills
• Professional Conduct and Standards
• Negotiation Skills
• Breakthrough Personal Productivity
• Leading Through Verbal Communication

Customer Loyalty

• The Service Profit Relationship
• Delivering Customer Loyalty
• Selling to Your Existing Customers

Implement Organizational Initiatives

• Promoting the Corporate Culture
• Ethical Business Practices
• Optimizing the Supply Chain

Navigate the Business Environment

• Expectations and Trends in the Capital Markets
• Keys to Thrive in a Competitive Business
• Innovative Technology in the Hospitality Industry
• Trends in Consumer Economics