Information Technology Summaries Working Papers Publications Title: Complementing Service Relationships with Self-Serve Technology: Antecedents of Customers' E-Commerce Adoption Author(s): Anita Bhappu, Ulrike Schultze   Title: Design of Robust Business-to-Business Electronic Marketplaces with Guaranteed Privacy Author(s): Amit Basu, Joakim Kalvenes   Title: The Record Industry in an Era of File Sharing: Lessons from Quality Differentiation Author(s): Eli Snir Presented: Twenty-Fourth International Conference on Information Systems in Seattle, WA in Dec 2003   Title: Using Knowledge to Transform Enterprise Author(s): Uday Apte, Richard Mason Presented: First International Conference on Economic and Social Implications of Information Technology in Washington, DC