Ulrike Schultze Ph.D.

EDUCATION
Doctor of Philosophy (MIS), August 1997, Case Western Reserve University, USA.
Masters of Commerce (MIS), 1992, University of the Witwatersrand, South Africa
Bachelor of Commerce (Honors) (MIS), 1989, University of the Witwatersrand, South Africa
Bachelor of Commerce (MIS), 1988, University of the Witwatersrand, South Africa

PUBLICATIONS

"Synthetic Worlds in Work and Learning," with J. Rennecker, R. Hiltz, B. Nardi, and S. Stucky, forthcoming at Communications of the AIS.

"Reframing Online Games: Synthetic Worlds as Media for Organizational Communication," with J. Rennecker, in IFIP International Federation for Information Processing, Vol 236, Virtuality and Virtualization, K. Crowston, S. Sieber & E. Wynne (Eds), Springer: Boston, 2007, pp. 335-351.

"Technology-Mediated Learning Systems for Project Work: A Design Theory," with C. Hardless and R. Lindgren, Scandinavian Journal of Information Systems, vol 17, no 2, 2007, pp. 3-36.

"Internet-Enabled Co-Production: Partnering or Competing with Customers?" with E. Prandelli, P. Salonen and M. van Alstyne, Communications of the AIS, vol 19, April 2007.

"Contextualizing Usage Research for Interactive Technology: The Case of Car E-Tailing," with Traci Carte, Data Base, vol 38, no 1, 2007, pp. 29-59.

"Investigating the 'Knowledge' in Knowledge Management: A Social Representation Perspective," with Emma Vaast, Suzanne Pawlowski, Elizabeth Davidson and Richard Boland, Communications of the AIS, February 2006.

"The Role of Relational and Operational Performance in B2B Customers' Adoption of Self-Service Technology," with Anita Bhappu, Journal of Service Research, vol 8, no 4, 2006, pp. 372-385.

"Incorporating Self-Serve Technology into Co-Production Design," with Anita Bhappu, International Journal of E-Collaboration, vol 1, no 4, 2005, pp. 1-23.

"Design Principles for Competence Management Systems: A Synthesis of an Action Research Study," with Rikard Lindgren and Ola Henfridsson, MIS Quarterly, vol 28, no 3, 2004, pp. 435-472.

"A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-based Self-Serve Technologies," with Wanda Orlikowski, Information Systems Research, vol. 15, no. 1, 2004, pp. 87-106.

"Knowing what you don`t know? Discourses and Contradictions in Knowledge Management Research" with Charles Stabell, Journal of Management Studies, vol. 41, no. 4, 2004, pp 549-573.

"Complementing Self-Serve Technology with Service Relationships: The Customer Perspective," Electronic Service Journal, 2003, vol 3, no 1, pp. 7-31.

"Studying Knowledge Management in IS Research: Discourses and Theoretical Assumptions," with Dorothy Leidner, MIS Quarterly, 2002, vol 26, no 3, pp 213-242.

"Metaphors of Virtuality: Shaping a Contradictory Reality?" with Wanda Orlikowski, Information and Organization, 2001, vol 11, no 1, pp. 45-77.

"Knowledge Management Technology and the Reproduction of Knowledge Work Practices," with Richard Boland, Jr., Journal of Strategic Information Systems, 2000, vol 9, no2/3, pp. 193-212.

"Place, Space and Knowledge Work: A Study of Outsourced Computer Systems Administrators," with Richard Boland, Jr., Accounting, Management and Information Technologies, 2000, vol 10, no 3, pp.187-219. 20

"A Confessional Account of an Ethnography about Knowledge Work", MIS Quarterly, 2000, vol 24, no 1, pp.1-39.

"Information Overload in a Groupware Environment: Now You See it, Now You Don`t" with Betty Vandenbosch, Journal of Organizational Computing and Electronic Commerce, 1998, vol 8, no 2, pp 127-148.

Service

Associate Editor at Information Systems Research (2005-2008) and MIS Quarterly (2002-2004).

Editorial Board Member on Information and Organization and the Journal of Information Technology.

Program Chair Elect (2005-2010), OCIS Division of the Academy of Management.

Ad-hoc Reviewer for MIS Quarterly, ISR, Organization Science, The Information Society, IEEE Transactions for Professional Communications, The Information Systems Journal, Decision Support Systems, Decision Sciences Journal, Database, The Journal of Strategic Information Systems, Academy of Management, AMCIS, ICIS, IFIP 8.2 and others.

Faculty at ICIS Doctoral Consortium (2004), OCIS Doctoral Consortium (2004, 2005).

Track chair for "Understanding Knowledge Work" at AMCIS 1999 and AMCIS 2000.

Board Member of the Dallas Internet Society (2000-2002).

Member of Program Committee: IFIP 8.2 (1999, 2001, 2002, 2003), ECIS (2002), Communities and Technologies 2003, Minnesota Knowledge Management Symposium 2003, Associate Editor for ICIS 2002 (Organization, Culture, Decision-Making & Knowledge track).

Served as Opponent to Rikard Lindgren`s Dissertation entitled "Competence Systems," at the Viktoria Institute, University of Gothenburg, Sweden, June 2002.

Served as Opponent to Anne Hokaranta`s Dissertation entitled "From Genres to Content Analysis: Experiences from Four Case Organizations," at the University of Jyväskylä, Finland, December 2003.