Anita D. Bhappu Ph.D.

Education
Ph.D. in Management, The University of Arizona, 1999
M.S. in Management, 1995
B.S. in Chemical Engineering, 1991

Areas of Expertise
Teams
Diversity
Service Delivery
E-Commerce
Virtual Work Environments

Courses Taught
Management of Organizations (BBA),
Organizational Behavior & Diversity (MBA),
Managerial Decision Making (MBA)

Current Research
Anita`s research is focused on improving the work processes and performance
of diverse teams, enhancing service delivery with E-Commerce, and
understanding how social relationships between individuals within and across
organizations impact firm performance.

Recent Publications
Barsness, Zoe I. & Bhappu, Anita D. At the crossroads of technology and culture: Social influence, information sharing, and sense-making processes during negotiations. In Michele J. Gelfand and Jeanne M. Brett (Eds.), Culture and Negotiation: Integrative Approaches to Theory and Research, in press.

Bhappu, Anita D., Zellmer-Bruhn, Mary, & Anand, Vikas. The effects of demographic diversity and virtual work environments on knowledge processing in teams. In Michael Beyerlein, Douglas Johnson, and Susan Beyerlein (Eds.), Advances in the Interdisciplinary Study of Work Teams: Virtual Teams, volume 8, 2001.

Gutek, Barbara A., Cherry, Bennett, Bhappu, Anita D., Schneider, Sherry, & Woolf, Loren. Features of service relationships and encounters. Work and Occupations, August 2000.

Bhappu, Anita D. The Japanese family: An institutional logic for Japanese corporate networks and Japanese management. Academy of Management Review, April 2000.

Gutek, Barbara A., Bhappu, Anita D., Liao-Troth, Matthew A., & Cherry, Bennett. Distinguishing between service relationships and service encounters. Journal of Applied Psychology, April 1999.

Gutek, Barbara A., Bhappu, Anita D., Liao-Troth, Matthew A., & Cherry, Bennett. Delivering service in relationships and encounters. Proceedings of the International Research Seminar in Services Management, 1998.

Bhappu, Anita D., Griffith, Terri L., & Northcraft, Gregory B. Media effects and communication bias in diverse groups. Organizational Behavior and Human Decision Processes, June 1997.

Manuscripts in Progress
Bhappu, Anita D. Virtual democracy? The interactive effects of social group differences and communication media in decision-making teams.

Bhappu, Anita D. & Schultze, Ulrike. Complementing service relationships with self-serve technology: The role of provider involvement.

Grants, Honors, Awards

• Southern Methodist University 2000 Tower Center for Political Studies (Grant $2000)
• The University of Arizona Graduate College Tuition Scholarship; Minority Graduate Student Travel Grant ($300); National Institute of Aging Travel Grant ($1000), 1997-1998
• The University of Arizona Graduate College Tuition Scholarship; Graduate Student Final Project Fund ($1000); Minority Graduate Student Travel Grant ($500); Minority Graduate Student Travel Grant ($500), 1996-1997
• The University of Arizona Graduate College Tuition Scholarship; Graduate Student Travel Grant ($500); Minority Graduate Student Travel Grant ($500); Graduate College Fellowship ($5200), 1995-1996
• The University of Arizona, Apple Polisher Outstanding Teaching Award, Student Alumni Association, 1997-1998
• The University of Arizona, Outstanding Teaching Associate, College of Business & Public Administration, 1996-1997
• The University of Arizona, Outstanding Graduate Student, Graduate College, 1996-1997