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This course deals with operations issues having a long-term or irreversible impact on the corporate strategy, and on the competitive viability of the firm. The course approaches these matters from the perspective of the director of operations, vice-president of manufacturing, or other senior level managers with primary responsibility for the production and distribution of goods and services. We will develop a general framework for creating and analyzing strategies for managing domestic and international manufacturing and services-based companies. Among the strategic decision categories which will be examined are product-process technology strategies, facilities and capacity management, performance measurement, managing quality and productivity, and system design. Emphasis is on the application of systems thinking to case studies and the design of world-class operations. Prerequisite: Operations Management
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